The Problem With Manual Viewing Bookings
Ask any letting agent negotiator what the worst part of their day is. Nine times out of ten, they will say managing the viewing diary.
Incoming enquiries from Rightmove, Zoopla, OnTheMarket, your website, phone calls - all landing in different places, all needing manual processing. Check the diary. Check the property status. Check if the tenant needs notice. Reply. Wait. Chase. Confirm.
For a single viewing, that process takes 10-15 minutes. Multiply that across 30 or 40 enquiries a day and you have lost your entire negotiating team to admin work.
What "Automatically" Actually Means
When we say you can book viewings automatically, we do not mean a simple calendar link. We mean an AI system that handles the entire process end-to-end:
- Enquiry arrives - from any portal or source, at any time of day
- AI reads and understands it - extracts the property, applicant name, preferences
- Checks availability - looks at your real diary, accounts for travel time between properties
- Responds with specific slots - "I have 10:15am or 3:30pm available on Tuesday"
- Handles confirmation - books the slot once accepted, sends calendar invites
- Manages tenant notice - for tenanted properties, ensures legal notice requirements are met
All of this happens in under 60 seconds. No human intervention required.
Why Speed Wins in Lettings
The data is clear. Agents who respond to portal enquiries within 5 minutes are 21 times more likely to qualify the lead than those who respond within 30 minutes. After an hour, the lead is essentially cold.
The challenge is that most enquiries arrive outside office hours. A Rightmove enquiry at 10pm on a Tuesday sits untouched until 9am Wednesday. By then, the applicant has heard back from three other agencies.
When viewings are booked automatically, your agency responds at 10:01pm. You are always first.
How Autoprop Handles It
Autoprop sits between your portal feeds and your CRM diary. It monitors incoming enquiries 24/7 and processes each one using AI that understands the context of your agency.
It knows which properties are available, which are tenanted, which negotiator covers which area, and what your diary looks like. It makes intelligent decisions, not template responses.
The system works with Rightmove, Zoopla, and OnTheMarket out of the box. Setup takes less than a day, and you keep full control - you can review and override any booking.
The Bottom Line
Every viewing that is not booked is a let that does not happen. Every slow response is a landlord wondering why their property is still empty. Automatic viewing booking is not a luxury; for competitive agencies, it is becoming the baseline.
Ready to try it? Start your 14-day free trial or learn more about how AI is transforming letting agencies. You can also explore the full feature set to see everything Autoprop automates.